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Customer Support Specialist

Added Aug 07 from WeWorkRemotely

rest intern customer support go saas engineer

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Headquarters: San Francisco


Loom is a new kind of work communication tool that helps people get their messages across through instantly shareable videos. With Loom, you can capture your screen, record your front-facing camera, and narrate your video all at once β€” no switching apps or upload required. Whether it’s training new teammates or replying to a customer inquiry, Loom enhances the way people communicate at work by allowing them to send the next best thing to being there. Loom is a horizontal tool and has unique challenges within the work communication landscape:

Loom is for colleagues and customers.
Loom is a tool that anyone at work can benefit from, so we make product decisions with all types of people in mind. We build our product so that it remains clear, intuitive, and inclusive of all of our users' needs.

Loom is video recording, simplified.
Video is known to be more effective than text, yet so many video products make recording an intimidating and confusing experience. We constantly strive to make recording videos an accessible and effortless experience.

Loom provides a human touch.
How do we build out an online communication platform that still feels personal? Loom allows people to bring their authentic selves to asynchronous communication. As we grow, we design for people to continue to bring every aspect of their bright, expressive, human selves with our product.

The Role
Our Customer Support & Success team loves architecting people's path of discovering, using, and sharing with Loom. We go above and beyond to provide the knowledge needed every step of the way.

As a Customer Support Specialist, you’ll be the hero in our front lines assisting hundreds of Loom customers every week. Your main responsibility will be to deliver a fast, personal, and respectful support experience. You will also play a critical role in anticipating where our customers are having issues so our Engineering team can act fast.

We are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place! 😜

As a Customer Support Specialist, your responsibilities include...

You could be a good fit if you...

Bonus Points πŸ’―

The Good Stuff

Please note: This is a remote role. You can be located anywhere in the world, but note that we are looking for someone who can support our growing customer base mainly during European business hours, and who is available for a full time schedule that spans weekends and may include holidays.

Loom is an equal opportunity employer. We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

To apply: Please apply here:

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