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HeyTaco!

Head of Customer Success

Added Aug 06 from WeWorkRemotely

manager rest intern customer success customer support marketing

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Headquarters: Maryland, USA

URL: http://blog.heytaco.chat/2018/08/02/jobs/customer-success-champion



Job Summary

At HeyTaco! you’ll get to interact with 1000s of people who need help
creating more vibrant and positive communities. These communities range
from Fortune 500 companies to independent bookstores and volunteer-run
organizations.




We think it’s one of the most positive places to work in the world.
Each day you’ll be surrounded by taco emojis, appreciative messages, and
the opportunity to create positive change in people’s lives. You’ll be
joining a 100% remote team and be the first hire of a profitable and fast-growing business.




We’re searching for someone to help us create a world-class customer
experience. You’ll be laying the foundation for building relationships
with current, prospective, and past customers. This includes support
questions, knowledge resources, inbound marketing, and anything else
you’re inspired to do. If you’ve ever dreamed of building a world-class
customer-driven organization from the ground up, then this could be your
dream job.




If you only want to answer support questions and need daily guidance,
then this job isn’t for you. You’ll need to be able to work
independently in this position and self-direct your day to day work and
projects.



A typical day in your taco life

First things first, you will not have enough support questions to
fill your day. Usually, there are 5 or fewer questions waiting for you
in the morning to answer. On a busy day you may get 20 questions from
customers, so what will you do with the rest of your time?




That time is about being proactive. Some of the proactive things we
currently do are: sending out handwritten thank you cards, checking in
with customers, experience testing, welcoming new teams personally,
writing best-practice articles, running experiments in Intercom, and
more!




These are just examples of what we’re doing now. We want to hire you
because you’ll be helping us take our customer experience to the next
level. What should we start doing, stop doing, and do differently?
That’s why we want to hire you!



Click here to apply: https://heytaco.typeform.com/to/ajCWyX




Responsibilities


Example Tasks


Requirements


Hiring process, pay, and benefits

We believe in making it easy to see if you like working here. You
don’t have to quit your job or make life-altering decisions. We can work
together in a variety of ways before committing to a long-term
relationship.




The hiring process goes as follows:






If you have questions about pay and benefits, feel free to bring them
up when you interview. Without knowing where you live, your experience
and skill-sets, it’s hard to say how much you’ll make. We will make sure
you’re paid fairly and feel rewarded.


To apply: Fill out our application here: https://heytaco.typeform.com/to/ajCWyX

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