The Customer Success Manager will help build and grow Remote Year’s key B2B customer relationship and account management function - onboarding new SMB and enterprise clients and coordinating internal resources to proactively anticipate and resolve potential needs and issues of these clients and their employees. This role will interface directly with internal stakeholders across Remote Year’s partner organizations, as well as individual consumers (Remotes) employed by these clients, helping our partners accomplish their specific goals through Remote Year.
Act as the key point of contact for the Remote Year organization for our SMB and Enterprise partners
Play the role of internal advocate on behalf of Remote Year B2B partners, sharing expectations and innovative solutions and building support internally to address their needs
Provide regular updates to internal stakeholders within Remote Year’s B2B partners, identifying and tracking key success factors as determined during the Remote Year onboarding process
Continually identify and support potential Remotes (employees) from within each partner organization, and assist them through the application, onboarding, program launch, and program offboarding processes.
Experience and Requirements:
Experience in B2B account management, customer success or related field within enterprise / corporate client services / people operations
Familiarity with Salesforce (CRM), MS Office Suite, and Google Apps Suite
Customer first mindset with strong communication and organizational skills
Flexibility and willingness to travel
Experience working remotely (preferred)
Ideal Candidate Qualities:
Ownership – we are looking for someone that takes pride in owning (and crushing) projects and tasks
Passion for travel – role will require a propensity and love for travel
Organization skills – ideal candidates should have excellent time management skills, ability to multitask
Interpersonal skills - an ability to engage, excite, and gain the trust of key stakeholders across Remote Year and our partner organization is critical to success within this role