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WordPress Customer Success Agent

Added May 16 from WeWorkRemotely

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Headquarters: San Antonio, TX

URL: https://pressable.com/careers




As a Customer Success agent, you’ll craft our customer experience.




Pressable provides the best WordPress hosting in the world. Our
world-class hosting offers a rock-solid platform, fair pricing, and a
team that cares deeply about our customers. This is where you come in!




We are looking to grow our diverse team of individuals with a
background in WordPress, the technical knowledge for anything that comes
their way, and the determination to get the job done. Our agents
establish relationships with our customers by listening to their needs,
understanding their problems, and providing tailored solutions.




Your day may involve:






Being a Customer Success Agent requires:








How to Apply:




When applying you will be required to select one of the following open shifts:






Want to make your application stand out? If so, we’d love to hear your thoughts on the following:





  • What draws you to the customer success field? For those coming to us
    with previous customer support experience, share a success story you’re
    proud of.



  • Involved in the WordPress community or another online community? Tell us all about it and how you started your involvement.



  • Ever struggled building a WordPress site, theme, or plugin? Let us know about a problem you were having and how you solved it.



  • We work remotely — what excites you most about the chance to work
    remotely and any experience you have working this way.Wherever you live,
    whatever your interests, wherever you’re from— if you have the skills
    to support our customers, your unique perspective will further improve
    our team through serving our customers.





  • We may invite applicants to complete a limited-time paid trial as
    part of the hiring process. A trial is a shared opportunity for our team
    and the applicant to get experience working together to see if we’re
    the right fit.









    If you’re reading this on a site other than pressable.com please make sure you visit https://pressable.com/careers for the latest details on applying.




    To apply: Apply online at https://pressable.com/careers/apply?position=customer_success_agent&source=wwr

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