Customer Experience & Analytics Manager
Ideally located in London, Berlin or New York but will consider other locations.
Our mission is to empower people and companies to use data to do transformative things. We provide technology and services that enables our users to collect the data that they want, use that data to surprise and delight their customers, and transform their business. Snowplow has grown significantly this last year and is set to do the same in 2018. In order to continue providing the best possible experience for our customers, we are now looking for our first Customer Experience & Analytics Manager to help with all aspects of the post-sales relationship.
As a Customer Experience & Analytics Manager, you'll be responsible for understanding what clients are looking to achieve with their data, support them realising those goals, and help them identify other opportunities to use data. The role will require deep technical understanding of our product, our customer’s technical landscape and how those two will align.
You'll be working closely with other teams within Snowplow to deliver our users the best possible results including our Support, Services, Product, Marketing and Sales teams. As our first Customer Experience & Analytics Manager, you'll have the opportunity to define, shape and grow this new and critical team within the broader context of Snowplow.
The environment you’ll be working in:
Our culture is one of autonomy, transparency and collaboration. As part of this culture, we believe that smart people should be empowered to work however suits them best so we let you do just that. We offer the flexibility to work remotely or in the office, and we don’t pay too much attention to the hours you’re glued to your desk (be that virtual or physical), it’s about the work that you get done. Over half of our current workforce are dotted all around the world, which we love and are keen to continue supporting as we grow.
What you’ll be doing:
What you bring to the team:
What you’ll get in return: