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Technical Customer Support - PST

Added Dec 04 from WeWorkRemotely

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Headquarters: Santa Monica, CA


We're looking for a Technical Customer Success Engineer who is resourceful; using troubleshooting and analytical skills to serve our customers via email, chat, and occasional phone calls. You are self driven, with a knack for digging deep into problems. You have a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You'll help to find convergence in what customers need so that we can build the highest value product. We get a lot of applicants, so we encourage you to do something that stands out and help us know why you're the perfect fit for ReCharge. 

About ReCharge

We have two missions at ReCharge: make it easy for people to sell subscription products online, and make our company an amazing place to work. The first mission began as three people working out of a small apartment, trying to solve one of the biggest problems facing Shopify merchants: recurring payments. Now we’re at the forefront of recurring billing software, empowering thousands of entrepreneurs to sell their products as subscriptions, and processing tens of millions of dollars in sales every week. 

In two years we’ve gone from a team of 3, to a team of 40 people across the world. Our culture is remote-first, so we stay connected every day using Slack and video chat. Being part of a small, fast-growing company is exciting: the opportunities to grow and take ownership at ReCharge are endless. And we’ll make sure you have everything you need to do your best work and make a big impact. Learn more:

If this sounds like the right environment for you – read on.

Job Description:

• Combining technical expertise with customer service to resolve questions and issues
• Communicate clearly in writing to both technical and non-technical people

• Document and build new tools to improve support flows

• Identify patterns, recommend improvements, and filter out unimportant issues

• Author documentation for our customer-facing Help Center

• Assist with successful on-boarding of new customers

Technical Customer Support Responsibilities:

• Covering US hours 9am-5pm PST

• Knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus)

• 2+ Years experience in a similar role at another SaaS company

• Excellent organizational and communication skills

• Detail oriented. To prove this make sure to add to job application the headline: "I am detail oriented"

• Excellent customer service skills with a polite, patient, caring, calm and professional demeanor

• Language requirements: English fluency (written and spoken)
• Background in the software industry

Does this sound like you?

As a Technical Customer Support Representative at ReCharge, you'll get:

To apply: Excited? Apply now. Help us build an amazing product – and a company culture to match.​

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