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Customer Success Representative

Added Nov 14 from Jobspresso

software engineer manager api intern product manager customer success customer support distributed engineer

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Shippo lowers the barriers to shipping for businesses around the world. As free and fast shipping becomes the norm, better access to shipping is a competitive advantage for businesses. Through Shippo, e-commerce businesses, marketplaces, and platforms are able to connect to multiple shipping carriers around the world from one API and dashboard. Businesses can get shipping rates, print labels, automate international documents, track shipments, and facilitate returns. Internally, we think of Shippo as the building blocks of shipping. Shippos are a diverse set of individuals. We look for culture and skills add in every new person. Join us to build the foundations of something great, roll up your sleeves and get important work done everyday. Founded in 2013, we are a proud team based out of San Francisco. Shippo’s investors include Bessemer Venture Partners, Union Square Ventures, SoftTechVC, VersionOne Ventures, FundersClub and others.


We’re looking for a full-time Customer Success Representative to assist our customers with using Shippo — both the online application and the API. You will help communicate the different features, functionality, and value of our products to prospective and current customers. You will work closely with our distributed Customer Success team on managing our queue, as well as our San Francisco-based Account Management, Product Management, and Engineering teams. We currently offer support via email and chat so you must be a flawless and empathetic written communicator.


This position can be based in San Francisco or a work-from-home position if remote. Prior experience working with a team via online channels a must if remote.


The ideal candidate for this job is…



REQUIREMENTS



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