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Enterprise Support Manager (Remote- Australia)

Added Aug 11 from GitHub Jobs

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More and more companies are using GitHub Enterprise, so the Support team is growing. When our customers have problems, they contact us and it is our goal to help them as quickly and awesomely as possible. We're looking for an Enterprise Support Manager, in Asia Pacific, who will be responsible for the oversight and performance of a distributed staff answering customer support requests, triaging issues, and providing solutions. Candidates must currently be located in Australia, Japan, or New Zealand and possess legal working authorization.


The position reports to the Director of Enterprise Support and works closely with other teams and leaders across the company.


GitHub works remotely and asynchronously as much as possible. While this role does not require you to live near our office, it will require some travel to meet with co-workers, customers, and interview candidates.


Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Who We Are:

GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over fifteen million people use GitHub to build amazing things together. With the collaborative features of GitHub.com and GitHub Business, it has never been easier for individuals and teams to write faster, better code.


What We Value:

Collaboration: We believe the best work is done together.
Empathy: We believe in putting people first.
Quality: We believe in setting the standard for excellence.
Positive Impact: We believe in making the world a better place through our work.
Shipping: We believe in creating things for the people using them.


Why You Should Join:

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where over half of our Hubbers work, snack, and create daily. The other half of our Hubbers work remotely in 18 countries across the globe.


We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.


GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!


*Please note that benefits vary by country, if you have any questions, please don't hesitate to ask your Recruiter!

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